Grand Lisboa

Common problem
Access problem
Related game issues
Game FAQ
Technical FAQ

Common problem

1. What is the strength of Grand Lisboa Casino?

-> Hello, please refer to the homepage "About Us".

2. Is it safe to play games in your company?

-> Hello, our system is absolutely safe. We will never disclose the personal information of our customers to any business organization. In addition, we also require banks with transactions, credit card intermediary agents, etc. to strictly keep confidential customer information. All deposits will be treated as trade accounts and will not be handed over to other parties.

3. Is online gambling legal?

-> Hello, local laws in some countries or regions prohibit gambling. In this case, please abide by the local laws. If you have any questions, please seek advice from the local legal department. The company cannot and will not accept any liability caused by any person's violation of local laws.

4. Is there an age limit for betting at Grand Lisboa Casino?

-> Hello, yes, the legal age for betting must be over 18 years old.

5. Do I need to fill in my real name when opening an account?

-> Hello, for security reasons, the Finance Department will review the payment according to the registered name when withdrawing. The bank card account name must be the same as the registered name in order to withdraw funds, so the name you fill in when opening an account must be the same as the account you withdrew Same name.

6. What should I do if I forget my password?

->Hello, please contact our company's 24-hour online customer service to reset the login password.

International brand-large amount of worry-free, New Lisboa Casino, is definitely your wisest choice!

1. About deposits

1. Are there any fees for deposits?

-> Hello, your deposit/withdrawal in Grand Lisboa Casino is completely free, and our company will not charge any fees.

2. What is the minimum deposit amount?

-> Hello, the minimum single deposit is ￥1, and there is no upper limit for deposit

3. I input the card number, password, etc., but it always fails, why?

-> Hello, it may be because you have not applied for online banking. You can log in to the bank's webpage and click "Online Personal Self-Registration" to operate; or go to the counter to apply. If you have any questions, you can call the bank's national unified customer service number indicated on your bank card to inquire.

4. How to open online bank payment?

-> Hello, the approximate method of opening online banking;

Over the counter application:

a) Go to any savings office of the designated bank and submit an online banking application form;

b) The service will be activated 24 hours after application.

5. Will my bank information be leaked?

-> Hello, please rest assured, absolutely not, online payment and security are the primary considerations of the bank. The payment company and the bank are just a payment partnership. The bank uses 128-bit SSL encryption technology and a strict security management system to ensure that customer safety is the most complete guarantee. All customer transactions are conducted under extremely strict banking conditions.

6. ICBC online payment, the page cannot be displayed normally?

-> Hello, since ICBC uses control items to ensure password security when entering the password, if there is a small cross or cannot be displayed normally during the application or payment process, please proceed as follows:

1) Check the "Internet Options" in the IE tool, delete Cookies in the general, temporarily store files, select the custom level in the security, and change the "Download signed ActiveX control" in "ActiveX controls and plug-ins" and "Run ActiveX control items and plug-ins" is set to-enabled, confirm to take effect. You will be prompted to install the plug-in on the bank's payment page when you place an order again. Please install it to pay.

2) If none of the above operations solve the problem, please set the security level of the Internet zone to "default level", and make sure not to use the "3721 Internet Assistant, GOOGLE Toolbar" control mask tool to prevent the control from installing, if it has It is recommended that you uninstall it if you install similar tools.

2. Withdrawal

1. How long does it take to withdraw funds?

-> Hello, we provide 24/7 withdrawal service, and the withdrawal will arrive quickly within 5-10 minutes. Withdrawal supports a variety of bank cards: bind to Industrial and Commercial Bank of China (priority), Agricultural Bank, Construction Bank, Bank of China, Bank of Communications, China Merchants Bank, China CITIC Bank, China Everbright Bank, Hua Xia Bank, China Minsheng Bank, Guangdong Development Bank, Shenzhen Development Bank, Fujian Industrial Bank, 7x24 hours for withdrawal services.

2. Is there an upper/lower limit for withdrawals?

-> Hello, the minimum withdrawal is RMB 100, and the maximum withdrawal is RMB 1,000,000.

3. Are there any fees for withdrawals?

-> Hello, our company's normal deposit only needs to complete double the code amount to withdraw at least 100 yuan, without any deduction.

4. Are there any precautions for withdrawal?

-> Hello, in Grand Lisboa Casino, all withdrawals need to follow:

The name of the bank account holder must be the same as the name registered in the Grand Lisboa Casino, otherwise it is impossible to apply for withdrawal.
After depositing, you must go through full betting, otherwise you cannot apply for withdrawal.
The withdrawal limit is ￥1,000,000/day.
Our withdrawal service is 7x24 hours.
The following matters often cause delays in user withdrawals. Please pay extra attention when filling in the information.
The name of the passbook (or card) is inconsistent with the name registered when the passbook (or card) was issued.
The passbook (or card) number is wrong.
The passbook\card type selection is wrong, for example: choose 95588×××× as "ICBC Passbook", etc.
The passbook (or card) number does not match the name of the owner of the passbook (or card).
The area is incorrect. Note that the city must fill in the prefecture-level city instead of the county.
The passbook (or card) account opening outlet is filled in incorrectly, and the standard format is ××bank××branch××branch××sub-branch (saving office).
Under normal circumstances, the financial department of the company will strictly follow the regulations, and the withdrawal application will arrive on time if the review is correct.

International brand-large amount of worry-free, New Lisboa Casino, is definitely your wisest choice!

Related game issues

1. What games does Grand Lisboa Casino have?

-> Hello, New Lisboa Casino currently provides you with the most complete "live entertainment", "electronic games", "competitive puzzles", "lottery games", "sports game (BB sports) + (Sabah sports) dual platform". Board games"

2. How do I recharge my game account?

-> Hello, the company currently provides four ways to deposit money, 1. Company deposit-Method A 2. Online deposit-Method B 3. Card payment-Method C, 4, WeChat online scan code-Method D Please click online deposit to choose one of the methods to deposit, thank you! (Note: For customers who choose the company to deposit money, please be sure to contact us to confirm the remittance account before each deposit. If the money is deposited into an expired account, the company will not be able to check it and will not be responsible. Please Pay attention, thank you!)

3. Why is the quota not returned to my game account immediately after successful online payment?

-> Hello, this is because the online payment system needs to go through a secret lock switch and internal verification procedures, and this is also one of our security procedures, so please don't worry, the money will not be lost. If you still have not received your payment after more than 30 minutes of online payment, please contact our customer service for processing.

4. When I win money in a live game, how do I withdraw money?

-> Hello, please click "Online Withdrawal" to enter your withdrawal password, then fill in the amount you want to withdraw as required, and then click OK. Thank you!

5. How to prove that the game result is real-time?

-> Hello, you can monitor through the video images of the game. The images in the video are all synchronized with the images played by the BBIN Live Casino. We ensure that all game results are real real-time results.

6. Can I browse your games first?

Hello, we welcome you to browse our game system. Of course, this is free. You can log in and browse our games after registering on our website.

7. Why is the connection disconnected after watching six games?

-> Hello, for two reasons: (1) For the security of your account, if you forget to watch the game after opening the game and leave your computer, if you are betting by other people at this time, you will lose a lot. It's hard to control. (2) There are a lot of customers going online to play games at all times. In order to make the Internet fast and smooth, our system automatically saves network resources and takes care of the customers in the game, so watching the sixth game will Disconnect. We apologize for any inconvenience caused.

8. How can I appeal the game error?

-> Hello, since Grand Lisboa Casino is a real game broadcast live on the web, just like all real casinos, there may also be cases of incorrect licensing. If you believe that the error was caused by the croupier, please email your complaint with complete information in the following format to the company mailbox: ambjl168@gmail.com, we will assist you in discussing and solving the problem as soon as possible.

date:
Number of Board:
Dealer:
Bet:
result:
description:
The above information can assist us in investigating related questions more quickly, and we fully appreciate your cooperation.

International brand-large amount of worry-free, New Lisboa Casino, is definitely your wisest choice!